We know you will love your paint and products and we are so thankful to be your paint provider!
Our goal at Lost & Found is 100% customer satisfaction. With a 5+ star approval rating on Facebook, we are well on our way!
Sometimes issues arise though, so we have put a few policies in place to help address common questions and possible problems.
Orders are shipped Monday- Friday, via USPS 2-3 day Priority Mail, with a tracking number provided for your convenience via email.
Exception--Orders containing Stain & Finishing Oil products will ship UPS Ground due to shipping restrictions on those products.
Any order received after 2:00 pm (CST) on Friday will not be shipped until the following Monday.
If you have questions about the status of your order, please check the tracking number first before contacting our customer service.
We do our best to charge fair and accurate shipping costs. All orders (with exception of ebooks) ship under our 3-tier flat rate system. The more you order, the better the shipping cost per item!
On rare occassions the post office drop kicks or body slams one of our boxes, and as a result you may receive a leaked pint of paint.
If you do receive a damaged order, please email Melanie@LostandFoundDecor.com (including in the email a photo of the damaged product) to start the refund process. Please note a photo of the damaged shipment/paint is required to have a refund issued.
You will then have the option to have the damaged paint replaced or refunded.
On even more rare occasions, the post office may lose a shipment. If there is no movement on the tracking ID (via USPS website) of your shipment after 14 days from purchase please contact us and we will begin the process of replacing your order.
We will accept exchanges of unopened, factory-sealed product within 14 days of original purchase date. The customer is responsible for properly packaging and mailing the products back to us and all mailing fees that are incurred. The products must arrive at our shop undamaged in order for a credit to be issued to your account, so please pack carefully!
Remember that whole bit about paint leaking? Yes, it's hard to pack up paint properly and we would love to save you that hassle!
So please choose your colors carefully to avoid having to exchange colors later! Consider purchasing a tester size first or feel free to email us at Melanie@LostandFoundDecor.com to ask questions about colors before ordering.
All residents of Texas will be charged an 8.25% sales tax on their orders per state law. We're keepin' it legal ya'll.